frequently asked questions
BOOKING & CHECK-IN
Q: What time is check-in & check-out?
Check-in is from 2pm and check-out is by 10am
Q: Is after hours check-in available?
Yes, we do offer after hours check-in. If calling during reception hours please let the receptionist know that you will be arriving after hours, or alternatively after hours please call (03) 54823311 to gain access to the after hours phone number on voicemail
Q: Can I have a late check-out?
We cannot guarantee a late checkout, however when you check-in please ask us about a late checkout, this is an extra charge & is subject to availability.
Q: When do I have to pay?
With most bookings we charge the full amount of your stay 3 days prior to your arrival date (unless otherwise arranged with management), bookings such as prepayment bookings are charged at the time of booking.
Q: What are the reception hours?
Monday - Friday 7:00*am till 7:00*pm
Saturday 8:00*am till 6:00*pm
Sunday 8:00*am till 2:00*pm
*times are subject to change
Q: What is your cancellation policy?
For General bookings we require cancellation 3 days prior to arrival date.
For Peak Periods/Public Holidays/Special Events cancellation must be made at least 7 days prior to arrival date.
For Prepayment bookings, you can cancel at anytime however you will loose the entire amount paid due to this being a non-cancellation non- refundable rate.
SERVICES & FACILITIES
Q: Is there internet or Wi-Fi access available?
Yes! Of course, complimentary Wi-Fi is available throughout the property and in all guest rooms.
Q: What facilities do you have?
We are happy to offer our guests complimentary use of;
- Onsite dining room, serving a la carte breakfast Tuesday - Friday and continental breakfast 7 days a week.
- 2 Outdoor Pools, 1 of which is solar heated
- On-site parking for cars, boats*, trailers*, bus*, trucks* (*pending availability)
- Guest laundry* (*does occur a $8.00 fee)
- Stringybark hut (sheltered bbq area, with table & chairs)
- Tennis Court
- Gum Nut Gazebo
- Numerous Sheltered BBQ Area's around the grounds
- Brochure Stand at reception
Q: Is there car parking available?
Yes, we have on-site and on the street parking available. Each guest room has its own specific carpark, there is spare car parks also. There is room to park your boat, trailer, truck and or bus, all of these larger vehicles would need to be mentioned at time of booking to make sure we can have the space required for you.
Q: Is all linen provided?
Yes, all our beds are triple sheeted with extra blankets in the wardrobe for those chilly nights. The bathroom has towels, bath mat, hand towels and face washes. If additional linen is required please enquire dyuring your stay with reception or our friendly housekeeping staff.
Q: How often are the rooms serviced?
Our housekeeping staff are available most days to service your room/s for guests that are staying with us for more than 1 night, housekeeping staff only work during selected hours, so if you have a request please make sure it is within the morning while housekeeping staff are still around.
Please note some rooms that have been given a discounted rate may have no or limited servicing, please check with reception.
Q: Are the pools heated?
We have 2 outdoor pools. The pool at the front of the motel is NOT heated, the pool at the rear of the motel is solar heated.
Q: Do you have a resturant?
No we do not have a restaurant, there used to be an operating restaurant here many years ago. We only offer a la carte breakfast Tuesday - Fridays and Continental Breakfast 7 days a week. We are luckily to only be a stone throw away from many pubs, clubs, takeaway shops & restaurants.
Q: What tourist attractions, doctors & restaurants are nearby?
A few of the most requested places we give directions to are;
650m - Woolworths Complex Moama
650m - Moama Bowling Club
2.7km - Port of Echuca Esplanade
7.6km - Great Aussie Beer Shed
1.8km - Echuca Moama Visitor Centre
2.2km - Amcal Pharmacy & Echuca Medical Centre
2.2km - McDonalds Echuca
2.7km - Moama RSL
8.4km - The Strawberry Pick
2.2km - twistED Science
2.8km - National Holden Motor Museum
2.4km - Bigw
2.6km - Coles Supermarket Echuca
2.5km - Johnny & Lyle's
4.0km - Echuca Regional Health/Emergency Department
1.9km - Echuca Police Station
Q: Is there nearby public transport?
- Echuca Railway Station 2.4km
- Bus stop 110m (diagonally across from us)
- Taxi services 24/7